EMDC Support Center

Help Desk 2

• Best Practices for Submitting a Ticket
• Form to Report a Bug

Invitations | Publicity | Marketing 10

• What is EMDC and How do I Register?
• History of EMDC
• Who are the organizations behind EMDC?
• What's the Difference Between Pre-EMDC and Post-EMDC Training.
• EMDC 2019 Executive Summary

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Onsite | Content | Activities 7

• Can I get a display table for my organization or product?
• Do you offer interpretation (translation) of the speakers?
• No photos? Really?
• Will you video record the live, in-person sessions?
• Security Policy

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Registration | Communication | Funds 8

• How do I register?
• Do we qualify for a group rate?
• EMDC Reduced Rates
• Cancellation Policy
• Payment Transfer Options for SIL, WBT, TSCO and WGA

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Security 0

EMDC Info 1

• Why EMDC Revised its Security Protocol

Class Listing and Community Pages 8

• What is the difference between Webinar, Workshop and Interactive, Series, Meetings, etc....
• Class Listing (public) - Understanding visual clues
• Direct Link to a Class or Training Track
• Special Interest Groups (Landing Pages): Affinity Group, Community of Practice, Tutorial Domain (Cluster Group), Language Group
• Selecting a Class

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Online Security & Spam issues 5

• Is Zoom Safe To Use?
• How Secure is EMDC Online?
• MalwareBytes Block | Are these sites safe?
• Hard Refresh & Reload
• Email Delivery Issues (blocked - spam - junk)

CoP, Affinity Groups and Series 3

• Instructions for Language Cluster Leaders
• Setting Up and Hosting a Community of Practice (Series)
• Instructions for CoP, Affinity Group and Series Hosts

Zoom Session Operation & Troubleshooting 15

• Zoom Quick Access Sheet (Issues, Problems, Setup)
• Claiming Host status in Zoom
• Breakout Room Management (DRAFT)
• Use of Spotlight and Pin video
• Screenshare settings - Computer Sound & Video

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For Webinars, Meetings & Series 11

• Pre-Event Preparation Instructions for Presenters
• Conducting a Webinar or Workshop on EMDC.online
• Hosting Instructions (Session Host) - Things To Do & Type Into Chat Bar
• Hosting Instructions (Tech Host) - Things To Do & To Type Into Chat Bar
• Tech Host Chat Inserts | SPANISH

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For Training Tracks 2

• ​Training Track - Attendee List management
• Conducting a Training Track

Job Descriptions 3

• Administrative Job Needs
• Tech Host | Job Description
• Speaker Liaison | Job Description

Multilingual Templates 4

• Spanish Templates - Draft
• English Templates - Draft
• Russian Templates - Draft
• French Templates - Draft

Travel Information 0

App 0

Administrators 0