These are the various roles that need to be performed;


Enrollment Approval Processes

  • Monitor Pending Tickets: When an enrollment is pending, a ticket is generated giving the enrollee an opportunity to provide background. These tickets need to be monitored.
  • Pending Enrollee Vetting: The enrollee replies is vetted and a decision is made regarding their enrollment. 
  • General Inquiry Communication & Administration:  There are a variety of questions that enrollees ask about EMDC and other aspects of the online experience. These need to be answered and managed. (e.g. change of email address, combining of accounts, questions about classes, etc.)  This position is almost like a "registrar" that manages overall enrollment.


Class & Course Set Up

  • Director of Education: This person works with finding and communicating with potential instructors. Explains how the school works, looks for a good blend of courses and works on the timing.
  • Class & Course Administrator: Does the setup of the classes and courses by entering them in the system and insures their correct dates, times, etc. Works directly with the speaker liaison to obtain necessary information for the appropriate setup of the class. For classes, we use our internal Zoom account which we need to set up. For training tracks (courses) the instructor must provide their own Zoom account. It is the responsibility of this Class Administrator to monitor and resolve any issues with class set up by managing the admin class listing page (and watching out for red warnings). 
  • Speaker Liaison: This person works closely with the individual class presenters. Initial contact is made a month or so ahead of the class. They obtain some basic information to make sure that relevant details about this class are included. They also work with obtaining bios and other needed information. They also are the point of contact from the speaker to EMDC.online. They may be contacted by the Class Administrator to request information.
  • Dean of Students: Works with the students to answer questions about classes and monitors the attendee lists at various levels. Works to insure that applications to classes are being managed and processed. Oversees the general student body health of the EMDC.online enrollees.

Conducting of Classes

  • Session Host: They are the main on-screen presence before and after a session. This is for classes and series only. Training Tracks self-manage their own operation. They welcome attendees who arrive early, make announcements, open in prayer, introduce the speaker, monitor the chat, lead the Q&A time and close the session.
  • Technical Host: In the world of Zoom, this is the "Host." They manage the recording and work with the presenter to make sure that the appropriate co-hosting and presenting roles are set up. They also post various chat message announcements into the chat. The co-monitor the chat to look for technical issues. At the end, they stop the recording, push people out to the waiting room and close the session.. They also contact the presenter a week in advance to introduce themselves and answer any questions. Also requests that the speaker send in their slides presentation in .pdf and posts that to the AWS Cloud Server.

Post Production of Class

  • Post-Production Supervisor: This involves monitoring the overall production of the class archive. They work closely with the
  • Video Recording: Pulls down the Zoom videos and edits it in a pre-determined manner. In situations where a class was repeated and multiple sessions were recorded, this role works closely with the Director of Education to determine which version to use. Officially pushes that video up to the AWS Cloud Server that is hosting our videos.
  • Audio Recording: After the video is chosen, the audio is made to match. If multiple sessions were recorded, the audio used is the one that matches the chosen video session. This is published up to the AWS Cloud Server.
  • Transcript Entry: If the matching session was transcribed, it too is edited appropriately and then entered into the Archive Database on EMDC.online.
  • Chat Editing and Entry: The chat sessions from the class(es) are combined and then edited according to proper protocols. Once edited, they are saved into the Archive Database on EMDC.onlilne.
  • Evaluation Analyst: Takes the class evaluation and produces an executive summary of this class. Also works closely with the Director of Education to provide insights and assessments into what future roles this presenter should have.


Marketing and Social Media

  • Director of Marketing & Communications: Oversees the efforts to get EMDC.online more widely used and promoted. Supervises the team of people and projects related to promotion.
  • Organizational Connections: Works with trying to get whole organizations involved and connected with EMDC.online.
  • Monthly Newsletter Editor: Manages the production and content of the regular newsletter. Works closely with content providers and the leadership team to ensure that the proper portrayal of EMDC.online is being presented.
  • Facebook Manager: Works closely with the other marketing counterparts to provide relevant and updated content for our Facebook Page.
  • Social Broadcast Platforms: Manages the promotion of EMDC.online to our various social media platforms (Twitter, Instagram, WeChat, etc.)
  • Podcast Production: Gives leadership to the production and distribution of our podcast.
  • Blog Production: Works closely with other marketing team members to coordinate efforts and most effectively communicate content.

Leadership Team

  • Director: Provides overall leadership to the EMDC.
  • EMDC.online Director: Provides leadership to the EMDC.online aspect.
  • Steering Committee: Provides guidance and a sounding board to the Director on matters of mission, values and priorities.
  • Task Forces: Established on an ad-hoc basis when needed for specific tasks.