EMDC Support Center

Here is a list of helps for setting up audio & video and resolving issues Troubleshooting Presenter's PP Shows a Black Box on the Screen  S...

Claiming Host (short version) Enter the Zoom room in the normal manner from the "Attend" button. If someone is already the host, ask them to re...

Overview " Breakout rooms are sessions that are split off from the main Zoom meeting. They allow the participants to meet in smaller groups, and ar...

Spotlight and Pin are used to select videos (up to 9) which are given priority for display in "Speaker" and "Gallery" views.   This is ...

If you want to play a video* while in ScreenShare remember to click the  Share Computer Sound Optimize Screen Sharing for Video Clip which appear at th...

You must have a paid Zoom account that allows for more than a 40-minute meeting. You may also need an account that can handle the number of anticipated atte...

Issue:  Presenter needs to use to 2 Zoom connections and there is a significant echo.   Audio circuits in desktops, laptop, smartphone and tablet have an e...

If a Present cannot hear the audio from a video they are playing during a ScreenShare you need to check the audio settings on their computer.  Below are two...

The video options in Zoom are limited and do not give the user options for Contrast, Brightness, Zoom, Pan.  Zoom and Logitech have collaborated so that Log...

To prevent other people from possibly seeing black boxes when you share screen, this setting needs to be changed: 1.  After starting screen share locate...